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(a) QCA will deliver in-stock products in accordance with the following schedule, provided that the order for the relevant products is received by 4:00 pm or the non-metro cut-off times.
(b) Customer orders are typically delivered between 8:00 am and 5:00 pm from Monday to Friday (excluding public holidays).
(c) There may be unforeseen circumstances where we are unable to meet our next day delivery promise. These include but are not limited to:
Should deliveries be hampered, arrangements will be made for the delivery to take place as soon as possible, with customers kept informed.
(a) All deliveries will require a signature as QCA cannot be held responsible for lost or damaged goods after they have been delivered.
(b) If an initial delivery is unsuccessful, the driver will leave a card with contact details to call and arrange a redelivery. If you do not call to arrange a redelivery within 5 working days, you will need to re-order through our website.
(a) When ordering, please include the floor level of your delivery address, if relevant.
(b) QCA can only deliver to a physical address and cannot deliver to PO Boxes and Locked Bags.
At times, QCA may not have enough stock to fulfil your order, resulting in your items being placed on "back order". These back order items will be delivered to you at a later date when these items are in stock.
(a) QCA reserves the right to charge delivery of the products.
(b) Where prices are stated to be inclusive of delivery, delivery is to be made to the delivery address agreed by QCA.
(c) Urgent orders for deliveries outside of the time frames set out above may attract additional delivery charge.